Refund Policy – 10 Days Money-Back Guarantee

At Helpme Prints, we are committed to providing you with top-notch products and exceptional customer service. We stand behind the quality of our offerings and want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, we offer a hassle-free 10 days money-back guarantee from the date of purchase.

Eligibility

• The request for a refund must be made within 10 days of the original purchase date.
• The product must be in its original condition, undamaged, and unused.
• The product must be accompanied by the original receipt or proof of purchase.

Refund Process

• Contact our friendly customer support team at support@helpmeprints.com and provide your order details.
• Our team will guide you through the return process and issue a Return Merchandise Authorization (RMA) number.
• Securely pack the product, including all original accessories and packaging, and prominently display the RMA number on the outside of the package.
• Ship the product to the address provided by our customer support team.
• Once we receive the returned product and verify its eligibility, we will process your refund.

Refund Amount

• The refund amount will be equal to the purchase price of the product, excluding any shipping or handling charges paid at the time of purchase.
• The refund will be issued to the original payment method used during the purchase.

If you have any questions or concerns about our refund policy, please contact us at support@helpmeprints.com.

Last updated: 13.12.2024